These are the questions we get asked most frequently

FREQUENTLY ASKED QUESTIONS

NOAN is an AI knowledge system that enables users to develop and manage their business knowledge using AI workflows, generate assets using NOAN Create Mode or get support from AI assistants. It's like having a top-tier global strategy & content consultancy on call, 24/7, for the price of a gym membership.

What is NOAN?

Yes! NOAN is particularly suitable for solopreneurs, owners of/teams in small businesses and startups looking to scale. Agencies & consultants also use NOAN to work with clients, collaborate with them on brand development, and leave them with a tool to keep their brand content aligned in the long term. 

Is NOAN suitable for all types of businesses?

Yes! NOAN can adapt to any business model, and actively customizes itself to your specific needs & goals. As you work through our Smart Blocks, NOAN learns your company and your strategy, and as you collaborate with it to develop that strategy further, all the recommendations and suggestions are personalized by whatever you have already input, so NOAN helps you evolve and accentuate the nuances of your business you and your customers value most. 

Can NOAN help my business?

Our philosophy on how AI should work for businesses makes NOAN different. We believe AI shouldn’t require learning new techniques or skills. It should make everything easier and more connected, and the user should have full control at all times. As we built an AI platform for building business, we kept that mindset front & centre, so NOAN makes building your strategy a priority, and makes that as easy as possible. Then, NOAN makes it as easy as possible for you to to execute on that strategy, by helping you iterate further, and create content directly connected to that strategy. We sit upstream of a lot of other AI business platforms, which are often focused on how to deploy content or strategy. NOAN focuses on building the right strategy first, because if you don’t have the right strategy to deploy, how & where you deploy it doesn’t really matter. 

What makes NOAN different from other AI business platforms?

Basic (single user access) at $99/month or $999/year, and Scale (multi-user access with 3 seats) at $199/month or $1999/year. Both tiers include access to AI-powered strategy stacks of NOAN’s Smart Blocks™, unlimited use of NOAN Creator, The Intel strategy zine, and early features for annual subscribers. Users can purchase extra seats for $79 each.

What subscription plans are available, what’s included in each, and what can I customise?

Users can take advantage of a limited preview of NOAN before subscribing

Is there a trial period, and how does it work?

In your account page you can upgrade from the Basic to the Scale tier to unlock multi-user access and add additional features. 

How can I upgrade my subscription plan?

CHEEKY! Annual subscriptions offer substantially discounted rates compared to monthly payments (12 months for the price of 10). The Scale package, bought annually, offers the best per-seat cost. NOAN users can also avail of thousands of dollars worth of savings via our benefits platform, accessible via their account page. NOAN is partnered with Squarespace, so Squarespace users can get discounted NOAN subscriptions through their Business Tools and Circle membership. Got features to recommend or found a significant bug that we should patch? We’ll reward you with discounts for helping make NOAN a better place for everyone. Furthermore the first person to correctly identify the MacGuffin on NOAN will receive a free NOAN subscription for a year. 

Are there any discounts available?

Is there a minimum contract period for subscriptions?

Yep, via your account page. We'd love it if you'd please talk to us first, but we won't hound you, and you're welcome to come back any time!

Can I cancel my subscription at any time?

We use Stripe to handle payments, which accepts credit cards, Apple Pay and Google Pay

What payment methods do you accept?

NOAN Create Mode is a versatile generative AI tool that enables users to generate any asset they need, such as blog posts, social media content, email newsletters, marketing copy, policy docs and more, based on their business strategy. 

What is NOAN Create Mode?

NOAN Create Mode can generate various assets, including blog posts, social media content, email newsletters, marketing copy, website copy, product descriptions, press releases, case studies, eBooks, video scripts, employee onboarding documents, FAQ content, job descriptions, training resources, internal communications, user manuals, and technical documentation. Users keep surprising us with new ways of using this part of NOAN. 

What types of assets can I generate using NOAN Create Mode?

NOAN uses OpenAI and Anthropic models in its Smart Blocks™ and Creator tools. The 'Assess' function in Smart Blocks™ uses Perplexity AI's model with live internet search capabilities. We’re constantly evaluating new models and re-evaluating existing ones, and we’ll add/remove them as appropriate if we feel they add value without overwhelming the user. Talk to us about custom LLM integration. 

What AI models does NOAN use?

The minute you’re in, they’re on. BUT, to use NOAN Create Mode, you'll need to complete the Smart Blocks in both the Foundation and Brand stacks, to give the system enough context to tailor responses to your organisation.

How quickly can I start using the AI tools and features?

Smart Blocks™ are AI-powered blocks within NOAN's platform that enable users to generate, edit, and assess their strategy in specific areas such as brand, content, product, and more. The strategy developed in Smart Blocks is stored as business knowledge, which can be referenced by NOAN Create Mode for asset generation. Each Smart Block is powered by a tailored prompt that calls on the perfect mix of company knowledge to develop that aspect of your strategy in a connected way. Each Smart Block also allows the user regenerate the content with tailored instructions, assess it using live AI web search, learn more about the concept via case studies and guides, and some even have related offers. Each Smart Block™ is a powerhouse!

What are Smart Blocks™?

In Create Mode and in your Dashboard you'll see AI assistants - these are chatbots that know your business, understand the document you're working on, and can answer questions or help you develop content further. Think of them as a thought partner, someone to bounce ideas off or ask for new ones. 

What are AI Assistants?

NOAN's AI-powered Smart Block workflows are organized into Stacks that are focused on building a complete, connected business: The core stacks are Foundations, Brand, Content, Membership, Experience, Product, Operations, Advertising, Growth, and Sales. There are further thematic and sector-specific stacks that you can add to help you focus & structure the context you're adding to your knowledge system. Each stack enables users to develop comprehensive strategies using AI generation, editing, and assessment. We don’t make you talk to a chatbot, but similarly we don’t make you work any harder than you need to. Our AI workflows have been built by industry experts at the top of their game, so their expertise is baked into the behind-the-scenes prompting.

What makes NOAN's AI-powered workflows unique?

Every piece of AI-generated content can be edited by the user, either to store as part of your company knowledge, or to export to another platform for use.

Can I customize the AI-generated assets?

The only limit is your imagination (vomits a little into own mouth). Seriously, no.

Are there any limits on how much I can generate with NOAN?

Not at present, but it’s on the short-term roadmap. However you’ll see suggestions for prompts or descriptions of suggested imagery and visual assets with NOAN’s responses.  You can also ask NOAN to create the perfect image prompt for you to use on other image-creation platforms.

Does NOAN generate imagery and video?

Our data processes are outlined in our Data Processing Agreement, which you can read on our legal page. In short, we use every tool available to us to ensure your data is secure, and not used for training AI models in any way. 

How does NOAN protect my data?

Our cookie usage is outlined in our Cookie Policy, which you can also read on our legal page.

How does NOAN use cookies?

NOAN’s Smart Blocks™ and NOAN Creator both leverage the user's entire business knowledge stored in the Smart Blocks and select the most appropriate portions as key, weighted context in its prompts. That ensures that all generated content is aligned with the overall business strategy, maintaining consistency and relevance. It’s how we avoid the highly-generalized answers you get by going straight to LLMs.

How does NOAN ensure the quality and relevance of AI-generated content?

Is my data being used to train LLMs?

Yes. Email accounthelp@getnoan.com and it will be deleted ASAP. All requests will be actioned within 30 days. Self-serve flow for this is on our roadmap.

Can I delete my account and data completely?

The Intel is NOAN's strategy zine, a resource included in both Basic and Scale subscription tiers. It comprises several hundred case studies, interviews and profiles on some of the best companies and brands from all over the world.

What is The Intel?

We love to connect users within our platform. While we focus on building the best AI platform we can, having a formal community is still a work in progress.

Are there networking opportunities within the NOAN community?

Right now, you can pull your sales data into your dashboard via a Stripe integration. We’re working on a range of other integrations. NOAN will become the central part of your suite of business tools, deploying on-brand content wherever you need to send it. Tell us which tools are your highest priority via suggestions@getnoan.com

Does NOAN integrate with other tools and platforms I already use?

NOAN uses in-app chat to engage with customers, and users can also reach out via email at hello@getnoan.com. We really like to talk to our users, so expect us to be responsive.

What kind of support is available if I need help using the platform?

We’ve tried hard to build an intuitive, easy-to-learn platform. If there’s anything that’s not clear, please reach out to our support team and we’ll gladly help you get the most out of NOAN. We learn something each time we help one of our users learn about the platform.

Do you provide training or resources to help me get started with NOAN?

We respect your privacy and will never sell your data.

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